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Getting Answers

If you have questions about our software or need to speak with someone, please call us at Primal Pictures: +44 (0) 207 637 1010 (UK) or send a direct email to info@primalpictures.com. We will get back to you straight away.

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FAQs

  1. Can I test the software before I purchase it?
  2. Are discounts available for educational or institutional users?
  3. Is the software under warranty?
  4. Will the software run on my computer?
  5. Can I use the pictures in the software in my personal presentations/publications?
  6. Do you offer technical support for the software?

Can I Test the Software Before I Purchase It?

Yes! You can sign up for a free trial at www.anatomy.tv.

Are Discounts available for educational or institutional users?

Yes! We offer specific discounts for both institutional buyers who require multiple copies of the software. Please call us at:
+44 (0) 207 637 1010 (we are based in the UK) or send us an email to get more information. Alternatively leave us a message or fax us on our e-fax number in the US: 415 366 1679.

Is the software under warranty?

Absolutely! Your Human-Anatomy.net software has a lifetime warranty and should you require a replacement CD for any reason, you can send us your original copy and we will issue a new disc at no charge.

Will the software run on my computer?

Please check each individual product as technical specifications may differ. Here are our technical specifications for most of our products:
Format: CD or DVD-ROM. Please check you have a DVD-Rom drive if purchasing a DVD-Rom
PC: Windows 98se, Me, 2000, XP. 150 Mhz processor or equivalent, 64Mb RAM, display size: 800x600
Mac OS: PowerPC G3 233 Mhz processor, 64 Mb RAM, display size 800 x 600, Mac OS9 and later. Mac OS X runs natively. Vista: Check each individual product for Vista compatibility or visit Primal Pictures for updated information or contact us at info@primalpictures.com

Can I use the pictures in the software in my personal presentations/publications?

Generally the answer is yes. We maintain strict copyright guidelines regarding the use of pictures, but as long as your use is private and not for profit, you are welcome to export and use the pictures in the software. There's even a built-in feature to let you export pictures easily.

Do you offer technical support for the software?

Yes! Contact us or send us an email and we can assist with any problems.

 
 
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